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Case Study 2

Garage Services

The Challenge
  • Low productivity of garage staff
  • Damage repair coordination was inconsistent
  • Preventative maintenance was inconsistent
  • Numerous vendors performing maintenance, collision and warranty repairs
  • Excess pool fleet, due to extensive repair down time
 

Case Studies

Real world stories about QEK in action.

Select Case Study
QEK Solution
  • Implemented monthly Key Performance Indicators (KPI's) measuring timing of vehicle repair
  • Redesigned processes, policies and procedures
  • Provided additional staff training
Results
  • Reduced repair processing time resulting in $1.2M cost savings, year on year
  • Established quality standard for damage repairs
  • Preventative maintenance completed on schedule
  • Due to process efficiencies and managing staff productivity, garage operations assumed 50% more workload, resulting in $280K savings
  • Reduced pool fleet by 38%, resulting in $175K year on year cost savings